Here is what some of our clients had to say.
MDS Mobility Technician – Faizal
WOW!! That was record time for any kind of request I’ve ever submitted!
Amazing customer service – you guys at MDS really know how to please your end users. It’s always a pleasure to deal with you.
Thanks, Faizal – have a great day.
S.S – MDS Client End User
MDS Mobility Technician – Larisa
Just a note to say I needed your team’s help this AM for a data problem and then in CITRIX enrollment. The service was extremely responsive and i was really impressed. I was particularly impressed by Larisa who I thought was really excellent. Its pretty busy here and we really need your guys help ASAP when we need it, and so I just wanted to pass along this feedback to you along with my appreciation for all you do to support us here.
M.S – MDS Client – End User
MDS Mobility Technician – Larisa
Just wanted to give some cudo’s to a staff member with Mobile Data solutions in Calgary
Larisa – has provided excellent service today on a couple of calls where quick response was needed and she gave patient and detailed explanations when needed.
Please pass along our Thanks to her boss.
B.M – MDS Client
MDS Employee – Larisa Technician
I would like to thank you so much for such prompt professional courteous service. I know you must get many calls with upset clients not being able to use their iPhones and probably not many thanks when you fix them.
I will share with my team what you have taught me in troubleshooting the iPhone.
Cheers and I hope you have a great Christmas season and Happy New Year!
B.O – MDS Client – End User
MDS Employee: Vanessa – Technician
Thank you, Vanessa. I really appreciate this – it shows your ability to understand customer needs and then you actually provided what was needed for increased customer satisfaction. This is a quality not often encountered so I wanted to take the time to tell you. (Please do use this note for your reviews! )
Don’t forget … you are on our Christmas Card list!
JT – MDS Client – End User
MDS Employee: Mike – Tech Lead
I truly appreciate your prompt response when I thought I lost my mobile phone in August. For you to come all the way to the RGH to provide me with a loaner phone was commendable. I would like to take this opportunity to say “THANKS”. Such great service should not go unnoticed.
P.A – MDS Client – End User
MDS Employee: Dexter – Tech
“ Good day,
My understanding is that you manage Dexter Pizzy. I just wanted to pass on my sincere appreciation and let you know that Dexter has been very helpful in addressing the mobility services matters required for me to continue on with my work. He has phenomenal client service skills in organizing and address client needs. He has also been great at problem solving, and following up with service requests.
Please pass on my appreciation to your department for the outstanding work that you are doing.
K. H. – MDS Client – End User
MDS Employee: Carrie – Account Manager
Scott and myself had a luncheon with the Team from AHS.
I just wanted you to know how great it was to hear how happy they are with the way the account is going.
They wanted to let you know that they think Carrie is so wonderful, approachable and is excellent with meeting their requests and even exceeding their expectations.
It was wonderful to hear how Carrie has contributed to the success of this account and I just wanted you to know that she should be commended for all her hard work and wonderful personality that has made them feel at ease and well looked after.
Have a wonderful afternoon and again thanks for having a wonderful employee working with me to make our customer experience the best that it can be.
C.S – MDS Partner – Account Executive
MDS Employee: Faizel – MDS Mobility Technician
Can you make sure that Faizal’s supervisor (not sure who it is) knows what great support he provides and how patient and good he is with end users?
I recently had to get his help twice and he was outstanding!!!
I wanted to pass it along so you could follow up with the right person.
J.B – MDS Client – End User